Use the links below to see if you can find the answer to your questions.

If you can't find the answer to your question here, contact us and we'll do our best to answer it.



How do we get started? Can you help?

Certainly, just click on the 'Order Now' button, and complete our very simple order form. There is no obligation to commit, and no payment details will be collected; this is simply the most effective way for us to gather all of the necessary details. Once this is in our system, one of our support staff will contact you to clarify any questions, and assess your requirements. Please follow this link to place an order: Order Now. If you wish to speak to someone beforehand, our friendly support team can guide you through the process, and answer any questions. Our London office number is 0207 391 9035.
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What background and specialisations do your editors have?

Our substantial network of expert editors means that we are normally able to assign a specialist with experience within your field. This network includes many professors, lecturers, PhD holders and leading professionals within fields such as economics, business, law, medicine, media, the sciences and others besides. If these qualifications do not satisfy your requirements then we would look to recruit a specialist through our extended network at The Oxbridge Research Group.
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How can I be sure of the quality of the work?

The main reason why our service differs from other editing companies is our unique commitment to providing only the highest levels of assistance. By exclusively recruiting from the elite institutions of the University of Oxford and the University of Cambridge we are able to guarantee that your documents will be completed to the required standard by one of the most experienced and able academics in the country. We check the credentials of potential editors very carefully before allowing them to join our organisation. Our service can make the difference between a pass or fail, distinction or merit, publication or rejection. Your academic or professional integrity will often be judged on the quality of your presentation, making editing an essential stage in any such assessment.
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Is my information safe with you?

Confidentiality is of the utmost importance to us and your personal details will not be passed on to your editor. We do not store, re-sell or re-publish any written material and we will not pass your work or your details on to any third party. Our office staff and our editors work under strict legally binding confidentiality agreements.
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My work is focused in a specialised subject area. How do I know you will be able to edit it correctly?

We have academics to cover all major and minor subject studies at UK universities and schools. This range extends to many areas of post-doctoral research, and also into many sectors of industry. By having a large team of editors, we are able to find the most suitable expert for 90% of orders within one hour, while complex or unusual requests may take up to 24 hours. Through our different levels of editing service you can select from a range of available editors, and our friendly support team can guide you through the process and offer advice on the best course of action. We provide a free sample editing service to show you the style of our service before you commit to any order.
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If I have questions about the edited document, how do I ask the editor?

We try to keep the whole process as transparent and fluid as possible, quickly forwarding any questions that you, or your editor, may have. Before we begin any order process, you will be contacted by one of our support staff to go through the exact details and specifications of your order. We also have an office in central London where you are more than welcome to come and visit to discuss your project face-to-face. Usually, for larger projects it is possible to meet with your editor, subject to their availability.
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What method of checking is used?

Firstly, by listening carefully to your exact requirements, we are able to find you the most suitable editor. Further, the work is also checked by our Quality Control department once returned from the editor. This process is incorporated into the confirmed delivery time given to your editor, and designed to catch any discrepancies, should they arise. Once you receive your document, if there is anything you are unhappy with, then please let us know and we will be happy to complete any alterations in line with your original requests.
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Does the cost vary according to the text?

The costs do vary according to the requirements of the edit, the nature of the document and the specificity of the subject area. Further, depending on your requirements, we can offer a range of editors with different degrees of qualification. For more advanced and technical reviews, requiring the reader to have in-depth knowledge of the subject matter as well as being an English language expert, the price will reflect this.
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How long will it take to edit my documents?

We offer you a range of delivery options, including same-day and next-day services. Should you need a rapid delivery, or wish to accelerate your delivery time, then this can usually be accommodated. These options can be found on our order form.
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Can I see the editor's changes?

You will be able to see clearly all of the amendments made to your document through the use of 'track changes' and marginal comments, clearly defining where, and for what reasons changes have been made. Marginal comments may offer suggestions or questions from the editor if anything is unclear. We will also send you a clean version of the document, with these markings removed for your convenience.
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